This podcast is such a wonderful resource, it’s almost unbelievable that you can access this much information for free! I’ve also had the pleasure of speaking with Chris a couple of times and he is just as kind and as knowledgeable as you would expect him to be. Really cool that he’s providing such great info to our industry.

I’ve been in food service operations for 40 years and Chris’s podcast has be so helpful for my new venture in opening a coffee shop! Thanks & gratitude to Chris, and all his guests for so many answers to my questions!

We are getting ready to open our dream and first coffee shop. Love the coffee content of course but also love the company culture content and business tips. @todandcoppercoffee appreciates you!

I have been given an invaluable foundation to pursue my coffee service dreams with confidence. These episodes will continue to be a text book I refer back to for the tried-and-true principles that make for success in hospitality

Chris brings such a wealth of knowledge to the table, especially for young people like me. There are so many young baristas with dreams of starting our own shops someday, and this podcast provides so much raw data and accuracy that help understand the market and dissect what it would really take to make it in this business. I appreciate what Chris is doing, especially for the young entrepreneur. Keep up the good work!

Chris does the best overarching coffee podcast. There’s something for everyone and he presents it in the most accessible way possible!

Very thoughtful and high quality podcast. If every barista listened to this show specialty coffee would be on much higher level!

Chris Deferio and his incredibly knowledgeable guests are changing what it means to be a specialty retail business. Made of great tips, authenticity, and insight you won’t find anywhere, Keys To The Shop is a wonderful show! Keep up the great work!

I am so glad I found this podcast. There are so many relavent topics as I grow my coffee business and expand and have more needs within my stores.

Makes me feel more connected to the coffee industry with great interviews from an insider’s business perspective. Pairs especially well with coffee

As a first time cafe owner this has been such an encouraging and inspiring podcast.

Quality podcast. Great advice. Shows span the entire operation of a coffee shop and beyond.

Chris has created one of the best resources available to coffee professionals. His content is wide ranging, covering everything from people management in a cafe setting to operating a successful wholesale roasting business. He brings in subject matter experts from inside and outside the coffee industry to share their years of experience and lessons learned. And he carefully researches his subject matter and always provides helpful recaps and links to relevant content. I listen to and share his podcast with my team all the time. Thanks Chris!

One of the first resources I found when dreaming of opening our shop Cannon Coffee was Keys to the Shop! Every episode is informative and full of takeaways that you can help shape your coffee shop career.

Keys to the shop is a great podcast for the coffee industry. I enjoy listening to them while driving, I find it offers insights form industry leaders that Chris interviews. He asks meaningful questions to his guests and digs deeper with follow-up questions. Chris provides great tips and insight I’ve found truly valuable. I’m opening a coffee shop/ roastery in the spring, it’s been two years in the making and Chris has been a great inspiration

When I was working as a barista, this podcast was so valuable to me! Even though I no longer work in coffee, it is still a valuable resource as I grow as a leader and work in customer service. Fantastic podcast, even if you’re just looking to learn more about the specialty coffee industry.

Keys to the shop is consistently one of the best resources for coffee shop owners, roasters, and business owners in the coffee industry! Chris is a great host and always has interesting guests and great topics. If you want to run a successful coffee business, you NEED this podcast.

I’ve been listening for about a week now and I’ve already found so many pieces of advice I can take action on. Golden nuggets for everyone!

The information in Keys to the Shop is priceless for me as a future startup. But it’s not all about coffee. There’s a great mixture of professional development here and business sense. I appreciate the balance in the conversations between the host and his guests. Easy to listen to while commuting.

Started listening to this podcast recently and it’s one of my new favorites!

This is absolutely the best podcast about coffee that there is. How in the world do they not have more than 200 reviews is beyond me. Thank you for helping me advance my understanding of the specialty coffee industry in my business and with my coffee related friends.

I often wonder how Chris continues to come up with the topics and content he does, but I’m so glad he does because hearing from so many perspectives is so valuable. Chris is approachable and very thoughtful and helpful, and there are always helpful lessons I take away from his episodes. Cannot recommend Keys to the Shop enough!

My husband and I are new coffee house owners, and we have loved listening to every episode of this podcast!

Every episode is engaging, with interesting information and applicable tips for cafe owners (future or present) and every day coffee geeks who enjoy learning more about the industry.

This show is focused on coffee shop business owners and managers, but many of the topics Chris speaks to on this show apply to any retail business. I was fortunate to be a guest on his show, as he is a great host with a genuine desire and ability to help small business owners succeed.

Thank you so much Chris for putting the time into diving into so many details about business ownership specifically to coffee industry. As a new business owner I am so appreciative of this podcast because it feels like having a friend that is walking me through so many things I hadn’t thought of. Thank you!

Chris hosts guests that dive deep into topics spanning all aspects of the coffee industry and beyond. He also delivers shorter podcasts that are effectively free consulting sessions. One of my consistently favorite podcasts.

I’m the owner of specialty coffee shop and dry bar. I have been listening to this podcast for a few yeas now. Chris interviews professionals from wide verity of fields which provides a unique prospective. He is a veteran of special coffee industry who is eager to share his knowledge for the benefit of the industry. Highly recommend for business owners, manages, and baristas.

I’m getting ready to open up my own small coffee shop, plus I love all things coffee - this podcast covers all you’re wanting and or needing to know! Very professional, very well done! Thank you Keys to the Shop!

I was looking for podcasts about starting a coffee shop to running one & basically everything in between, and this by far is the best one. I love all of your interviews with real shop owners and other interesting people. Everyone is amazing. You have given me the hope and courage to soon start my business. Things I have never thought of are covered in your podcasts. I’m so glad I was bored one day at work ( yes i know i should have been working lol) other wise I would not have found you. Love you guys.

I’ve been binging Keys to the Shop since I found it. As someone who is passionate about coffee, has always dreamt of owning a cafe, but is TERRIFIED of opening a cafe and failing and therefore having my dreams crushed - this podcast is exactly what I’ve been looking for! Chris is a genius for thinking of this concept for a podcast, and for executing it in such a relevant, approachable, and useful way.

Great resource for folks about to start their journey into coffee!

I met Chris last year at coffee fest and he’s not only a high quality man face to face but also through his ideas and the people he brings to his podcast. As I prepare myself to put a coffee shop in Colombia Chris’s Podcast have given me lots of very useful information and ideas about how to create a deliver a fantastic coffee experience. Thank you Chris! Truly.

Very informative, always pumped for new episodes. If you can only listen to one coffee podcast, this is the one.

Super insightful and relaxed approach. I really like Chris.

KTTS provides valuable insights that are relevant, not only to coffee professionals, but for everyone. I love the nerdy coffee talk and practical advice Chris and his guest share. As someone who does not work in coffee, I still gain gems of knowledge to apply in own place of work to help me make a more positive impact. Well done Chris!

Chris’s experience, passion and down-to-earth interview style is a joy to listen to and his expert guests are always chalk full of compelling insights. Keys To The Shop is a must listen for coffee lovers, aspiring professional and seasoned vets alike. Can’t wait to listen to future episodes. :)

I try to squeeze a podcast in on my way to my job (you guess it, a coffee shop!) and it inspires me every time. bringing connection into a place that can be stressful but so exiting at the same time. I like to image my job as if I was hosting a party. And I’m bringing the food for some really hungry people whether that be customers or fellow baristas. Listening to these help fuel me for the day and sharing what We learn is what satisfies the teams hunger Thank you for taking the time making these podcasts. Truly inspiring. -AM

The podcast’s content is spot on with what I was looking for. As an aspiring coffee shop owner, this podcast provided me with all the information I needed to take the next steps in opening my shop. Thank you!

I’ve listed to numerous other coffee podcasts, which cover a variety of topics, and this is easily one of the best! The content is practical, concise, and genuine. Just finished my first episode and I’m pumped to get into the rest of them.

I’m not in the coffee business, although I love it. I love listening to Chris’s KTTS podcast. He is so knowledgeable about every aspect of the business, how to manage people and how to be an outstanding employee. And this can relate to any type of business. He has the ability during an interview to ask extremely intelligent questions, to the point where the interviewees always compliment the question. I generally listen to talk radio until it starts to bore me by repetition. Then I go to KTTS to renew my interest.

If you own a coffee shop or just curious about the inner workings of a coffee shop this is the podcast for you. Chris' focused insights and techniques are both actionable and practical for all levels of your shop or organization. Tune in!

A very informative and quality podcast. Every episode is very focused and intentional. And chris enunciates every letter clearer than anyone out there.

Best advice I have heard!!! Still listening to all the episodes!

I heard about this podcast from a barista group on Facebook, and boy am I glad I did. I am opening a new shop here in Denver, CO in 2018 and this podcast has been invaluable so far. I am taking the time to listen to every single episode, and am continuously amazed as I go. Chris, this is an incredible service/resource you provide. It is helping so much as I plan my shop in all aspects. Keep up the great work man!

Chris' podcasts have helped ease so much discomfort in as a challenging an industry as customer service. I have gained so much insight and been propelled forward in my career through listening. A history of character development throughout years of experience make Chris a qualified guide to the world of coffee service. Filled with practical wisdom, ultimately Chris helps you reconnect with the joy of serving. An absolute essential podcast for coffee professionals!

I absolutely love podcasts like this. Taking real world situations and applying very practical stories and advice that's immediately useable. Great interviews from professionals in the industry and great tips for the beginner to the pro. Excellent work!

Amazing podcast, full of value bombs! Gives you great insights as to how to operate a successful coffee shop! Highly recommended🤘🏻

Excellent conversations from a long time coffee veteran. If you're not sure which episode to start with, I recommend 10 reasons to love your customer. Great episode!!

Keep up the great work Chris. The most recent episode with Mark Michaelson of Onyx Coffee Labs is a must listen.